20012 About User Preferences Network Configuration Device Configuration Model Information Call Status View Current Settings Restore Default Settings Customize Video Settings 2001200 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Settings enables you to customize many of your phone's characteristics and allows your network administrator to configure and manage your phone. To customize your phone's characteristics, choose Settings > User Preferences. 20013 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About User Preferences Choose Alert Tone Change Call Volume Disable Key Tones Adjust Monitor Brightness Enable TTY 2001300 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use User Preferences to change the ringer sounds and tones, disable the key tones, adjust the display, and enable TTY. 20014 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To adjust the brightness for the video display: 1. Press the Brightness button, or choose Settings > User Preferences > Monitor Brightness. 2. To increase brightness, press the right Navigation button or Up softkey. To decrease brightness, press the left Navigation button or the Down softkey. 3. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 2001201 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Video Settings Adjust Display Size Adjust Monitor Brightness Show Self View Image Modify Picture-in-Picture (PiP) Mute Video 2001202 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your phone has several specialized buttons for configuring the video display during video calls. These options enable you to choose the best video display settings for your needs. 20000 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press Display to toggle between the two display sizes: * Full screen mode - extends the video to the entire display, eliminating the message prompt and softkeys at the bottom and the call information at the top of the display. * Windowed mode - limits the video to display within the call plane window, allowing the message prompts, softkeys and call information to display. 20001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press Self View to toggle the self view image. This displays the image from the video camera on your phone. This option toggles between the self image and the remote caller's image on screen. If you want to display both simultaneously, use the Picture-in-Picture option. See Links for more info. Tip: Use this option to verify that your video camera is positioned correctly. If the self image does not appear correctly, adjust the camera at the top of the phone until the appropriate image appears. 20002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press Picture-in-Picture (PiP) to enable picture-in-picture mode. The self view image displays in a small rectangle in the upper right quadrant of the display. Press the PiP button again to move the image around the display in a clockwise pattern. Each time you press the PiP button, it continues to move the image from the upper right > bottom right > bottom left > upper left > PiP picture disabled. Tip: By default, this option displays the self view image in a small rectangle in the upper right quadrant of the display. The remote caller's image displays in the large display. However, you can switch these using the Self View button. 20035 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can assign a unique alert tone to play when you have an incoming call. Note that all lines use the same alert tone. To change the ring for a particular line: 1. Choose Settings > User Preferences > Alert Tone. 2. Use the Navigation button to scroll through the available alert tones. 3. To listen to the rings, scroll through the list, highlight a ring, and press Play. 4. To choose a ring, highlight it and press Select. 5. Press Save to use this alert tone or Cancel to revert to the previously saved ring. 20003 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press Video Mute to prevent the other parties on a call from seeing you. You can still view the other video participants, but to be seen you must press the Video Mute button again. 20015 20016 2 SoftKey:Exit 3 Key:Info 4 To increase the value, press the right Navigation button or Up softkey. To decrease the value, press the left Navigation button or the Down softkey. Tip: Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 20006 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 By default, a beep (DTMF tone) plays when you press the numbers on the keypad. To disable these tones: 1.Choose Settings > User Preferences > Key Tones. 2. Use the Navigation button to toggle between On and Off. 3. To disable key tones, scroll to Off and press Select. 4. To enable key tones, scroll to On and press Select. 5. Press Save to retain this setting or Cancel to revert to the previously saved setting. 20008 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can enable TTY so that your phone can be used with TTY devices for the hearing impaired. To enable TTY: 1.Choose Settings > User Preferences > TTY. 2. Use the Navigation button to toggle between On and Off. 3. To enable TTY, scroll to On and press Select. 4. To disable TTY, scroll to Off and press Select. 5. Press Save to retain this setting or Cancel to revert to the previously saved setting. 20011 Choose Links for more info 2 SoftKey:Exit 3 Key:Info 4 5 To quickly display all currently configured phone settings, choose Settings > View Settings. Tips: * You cannot edit these values from this menu option. To change these settings, you must choose the appropriate options from the Settings menu. * This option does not reflect the default settings for your phone. To view the default settings, see the Restore Default Settings topic. 20010 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Restore Default Settings option enables you to: * View default settings for your phone * Reset all phone settings back to these default values To view the default settings values, choose Settings > Restore Default Settings. The default values display. To restore all settings back to these default values, choose Settings > Restore Default Settings and press Restore. 20027 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Device Configuration Cisco CallManager Configuration HTTP Configuration 20028 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 CallManager 1 - 5 show a prioritized list of the Cisco CallManager servers that are available for processing calls from this phone. This menu also shows the IP address of an SRST router that is capable of providing limited Cisco CallManager functionality, if such a router is available. For an available Cisco CallManager, an option will show the IP address or name of the Cisco CallManager server and one of the following states: * (Blank) - No current connection to this Cisco CallManager server. * Active - The Cisco CallManager server from which the phone is currently receiving call-processing services. * Standby - The Cisco CallManager server to which the phone switches if the current server becomes unavailable. * Trying - The Cisco CallManager server to which the phone is supposed to receive its call-processing services is not accessable. An option may also display one of more of the following designations or options: * SRST designation -- Indicates a Survivable Remote Site Telephony router capable of providing Cisco CallManager functionality with a limited feature set. This router assumes control of call processing if all other Cisco CallManager servers become unreachable. The SRST Cisco CallManager always appears last in the list of servers, even if it is active. 20031 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The HTTP Configuration option displays the following information: * Directories URL - shows the URL of the server from which the phone obtains directory information. * Services URL - shows the URL of the server from which the phone obtains Cisco IP Phone services. * Messages URL - shows the URL of the server from which the phone obtains message services. * Information URL - shows the URL of the help text that appears on the phone. Tip: To change any of these URLs, use Cisco CallManager. 2002700 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Device Configuration menu contains sub-menus that provide options for viewing Cisco CallManager and HTTP settings. Tip: You cannot modify any of these settings from the phone itself. You must use Cisco CallManager to modify these settings. 20017 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Network Configuration DHCP Settings MAC Address Host Name Static IP Settings TFTP Settings VLAN Settings Port Configuration Settings Telnet Settings 2001700 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Network Configuration menu provides options for viewing and configuring a variety of network settings. To change settings: 1. Choose Settings > Network Configuration. 2. Press **# to unlock network configuration settings. 3. Choose the option that you want to change. One of these softkeys will be available for each option that you can change: Edit, Yes, or No. See the online help entry for a specific option for more information. 4. Press **# to lock the settings again. Tip: The padlock icon in the upper right corner of the Network Configuration menu indicates the current state. 2002100 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About TFTP Servers TFTP Server 1 TFTP Server 2 Alternate TFTP 2002101 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 TFTP Server 1 indicates the IP address of the primary TFTP server used by the phone. If you do not use DHCP to direct the phone to a TFTP server, you must manually assign a TFTP server. TFTP Server 2 indicates the IP address of an optional backup TFTP server that the phone uses if the primary TFTP server is unavailable. Alternate TFTP indicates whether the phone is using an alternate TFTP server. If you are using DHCP but you want to override the TFTP address that the phone received through DHCP, enable an alternate TFTP server. If this is set to Yes, you must enter a value for Primary TFTP Server. 20021 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To assign a primary TFTP server: 1. Press **# to unlock the network configuration settings. 2 Set the Alternate TFTP option to Yes if it is not already. 3. Choose the TFTP Server 1 option and press Edit. 4. Use the keypad buttons to enter a new TFTP server address. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. Press Save. Tip: * Use the * key as a . (period) to tab to the next field. 20022 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Primary TFTP Server option must contain a value before you assign an alternate TFTP server with the Backup TFTP Server option. To assign a backup TFTP server: 1. Press **# to unlock the network configuration settings. 2 Set the Alternate TFTP option to Yes if it is not already. 3. Choose the TFTP Server 2 option and press Edit. 4. Use the keypad buttons to enter a new TFTP server address. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. Press Save. Tip: * Use the * key as a . (period) to tab to the next field. 20026 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To enable an alternate TFTP server: 1. Press **# to unlock the network configuration settings. 2. Choose the Alternate TFTP Server option. If the phone is not using an alternate TFTP server, this option appears as "Alternate TFTP NO." 3. Press Yes. 4. Choose the TFTP Server 1 option and press Edit. 5. Use the keypad buttons to enter a new TFTP server address. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 6. Press Save. Tip: * Use the * key as a . (period) to tab to the next field. 2001701 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DHCP Server DHCP Enabled Settings 2001702 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DHCP Settings Domain Name IP Address IP Subnet Mask Default Router DNS Server 1-5 20019 Choose Links for more info 2 SoftKey:Exit 3 Key:Info 4 5 IP Address indicates the Internet Protocol (IP) address of the phone. If you statically assign an IP address with this option rather than using DHCP, you must also assign an IP subnet mask, gateway, and DNS servers.. To assign an IP address: 1. Press **# to unlock the network configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the IP Address option and press Edit. 4. Use the keypad buttons to enter a new IP address. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. Press Save. 6. Lock the settings again by pressing **#. Tip: * Use the * key as a . (period) to tab to the next field. 20018 2 SoftKey:Exit 3 Key:Info 4 5 Domain Name indicates the name of the Domain Name System (DNS) in which the phone resides. To change the domain name: 1. Press **# to unlock the network configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the Domain Name option and press Edit. 4. Use the keypad buttons to enter a new domain name. Use . (period) softkey to enter periods and use << to correct mistakes. 5. Press Save. 6. Lock the settings again by pressing **#. 20020 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Subnet Mask indicates the subnet mask used by the phone. To change the subnet mask: 1. Press **# to unlock the network configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the IP Subnet Mask option and press Edit. 4. Use the keypad buttons to enter a new IP subnet mask. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. Press Save. 6. Lock the settings again by pressing **#. Tip: * Use the * key as a . (period) to tab to the next field. 20023 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Default Router indicates the default gateway used by the phone. The default gateway provides connectivity to the IP network beyond the subnet to which the phone belongs. If you manually specify an IP address using the IP Address option, you must indicate the default router that the phone will use. To change the default router: 1. Press **# to unlock the network configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the Default Router option and press Edit. 4. Use the keypad buttons to enter a new IP subnet mask. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. Press Save. 6. Lock the settings again by pressing **#. Tip: * Use the * key as a . (period) to tab to the next field. 20025 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If your network uses domain names instead of IP addresses to identify IP devices, DNS Server 1 shows the IP address of the primary Domain Name System (DNS) server. DNS Server 2 - 5 show backup DNS servers, if applicable. 1. Press **# to unlock the network configuration settings. 2. Set the DHCP Enabled option to No. 3. Choose the DNS Server 1 option and press Edit. 4. Use the keypad buttons to enter a new IP subnet mask. Use the left and right Navigation buttons to move the cursor, and use << to correct mistakes. 5. (Optional) Use the DNS Server 2 - 5 options to add backup DNS servers. 6. Press Save. 7. Lock the settings again by pressing **#. Tip: * Use the * key as a . (period) to tab to the next field. 2000400 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Telnet Server Telnet Password 20004 2 SoftKey:Exit 3 Key:Info 4 5 If you enable Telnet access to the phone, you must assign a Telnet password also. To assign a Telnet password: 1. Press **# to unlock the network configuration settings. 2. Choose the Telnet Password option. 3. Enter the password in the field, using << to correct mistakes. Tip: Passwords can contain up to 8 characters and can include upper and lowercase letters and special characters. 20036 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Telnet Server option indicates whether you can access the phone using Telnet. To enable or disable Telnet access: 1. Press **# to unlock the network configuration settings. 2. Choose the TFTP Server option. If Telnet access is disabled, this option appears as "Telnet Server No." If Telnet access is enabled, this option appears as "Telnet Server Yes." 3. Press Yes to enable Telnet access, or press No to disable. Tip: This setting defaults to "No" when the phone restarts. 20056 Choose links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Model Information option displays the Model Information screen, which shows information about this Cisco IP Phone. To view model information, choose Settings > Model Information, and the following information displays: * Model Number - displays the model name of the phone, such as Cisco IP Phone 7985 * MAC Address - shows the unique Media Access Control (MAC) address of the phone * Firmware Version - shows the software version running on the phone * Serial Number - shows the unique serial number of the phone 20009 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Call Status option displays information about the active call. To view model information, choose Settings > Call Status (or press ? ? while in a call), and the following information displays: * System Name * Call rate: * Video protocol: * Audio protocol: * Video format: * Video rate: * Audio rate: * Packet loss: 2000000 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Video Features Buttons & Softkeys Handset, Headset, Speaker 2000001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your Cisco IP Phone 7985G is a full-feature video telephone that provides voice and video communication over the same data network that your computer uses. You can make and receive video and audio calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You can also access voice messages, and search for coworkers' phone numbers. 2000002 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Buttons Softkeys 2000003 Choose Links for more info 2 SoftKey:Exit 3 Key:Info 4 5 Buttons provide access to phone features and allow you to input information: * Line button: Access other phone lines (up to two) and up to four speed dial numbers * Display button: Toggle between full-screen and window mode * Brightness button: Adjust the monitor brightness * Self View button: Display self view image * PiP button: Display picture-in-picture * ? button: Access online help * Feature buttons: Access messages, directories, services, and settings. * Softkey buttons: Select a softkey by pressing the button beneath it * Navigation button: Scroll through menu options using the up/down and left/right buttons * Checkmark button: Use to select menu options * X button: Use to move back to the previous screen * Keypad: Enter numbers, names, or choose menu options * Volume: Adjust call and ringer volume * Mute: Mutes the call * Video Mute: Disable sending video * Headset, Speaker: Toggle these audio modes on and off Tip: Press ? and the button for more detailed information about it. 2000004 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Cisco IP Phone 7985 provides the following video features: Video standards: * H.261 * H.263 * H.263+ * H.264 Video features: * Picture in Picture (PIP) * Video downspeeding * Intelligent Packet Loss Recovery (IPLR) * Video privacy(mute) Live video resolutions Native NTSC: * 4SIF (704 x 480 pixels), Receive only * SIF (352 x 240 pixels) Native PAL: * 4CIF (352 x 288 pixels) * QCIF (176 x 144 pixels) * SQCIF (128 x 96 pixels), Receive only Recieve native PC resolutions: * XGA (1024 x 768 pixels) * SVGA (800 x 600 pixels) * VGA (640 x 480 pixels) Frame rates: * 30 frames per second @ 168 kbps and above 20007 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press the Line button to access other lines on the phone or to dial speed dial numbers. Your phone supports a maximum of two lines (up to 100 calls per line) and four speed dial numbers. Speed dial numbers are frequently-dialed numbers that you do not want to have to manually dial each time you want to call the number. You can configure up to four speed dial numbers using the User Options web pages. Use the Navigation buttons to scroll through available the available lines or speed dial numbers. Press Select to activate a line or to dial a speed-dial number. Tips: * The active line is indicated at the top of the video display. * Your system administrator controls how many lines you have and which ones can be configured as speed dial numbers. * Press the number associated with the line or speed dial number to select it quickly. * Refer to your phone's user guide for details on accessing the User Options web pages. 20037 2 SoftKey:Exit 3 Key:Info 4 Use the Checkmark button to choose and display a menu option. Tip: Use the Navigation button to scroll through the list of options before selecting one to display. 20038 2 SoftKey:Exit 3 Key:Info 4 Use the X button to move back to the previous screen. 20040 2 SoftKey:Exit 3 Key:Info 4 Use Services to access the web-based services to which you have subscribed. These services are customized features provided to you by your company. If you do not have any services available, your phone might not support them or you may need to configure them using the User Options web pages. Your company and phone model determines which options you have available on the User Options web pages. To access the User Options web pages, use a web browser from a personal computer. Refer to your user guide or contact your help desk for additional assistance. 20039 2 SoftKey:Exit 3 Key:Info 4 Use Erase to reset the settings to their default values. After choosing Erase, you will be prompted to confirm your selection, and the phone will restart. 900200 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Make Calls with Speakerphone Adjust Speakerphone Volume Add External Speakers Add a Microphone 900201 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Speaker button allows you to make hands-free speakerphone calls. 1104 2068 3022 2 SoftKey:Exit 3 Key:Info 4 Press 0 on the keypad to: * Dial or look up a phone number containing a 0. * Enter special alphanumeric characters (. - _ = , <space>). 1105 2069 3023 2 SoftKey:Exit 3 Key:Info 4 Press 1 on the keypad to: * Dial or look up a phone number containing a 1. * Enter special alphanumeric characters (! | ' : ; ^). 1106 2070 3024 2 SoftKey:Exit 3 Key:Info 4 Press 2 on the keypad to: * Dial or look up a phone number containing a 2. * Enter alphanumeric characters (a b c A B C). 1107 2071 3025 2 SoftKey:Exit 3 Key:Info 4 Press 3 on the keypad to: * Dial or look up a phone number containing a 3. * Enter alphanumeric characters (d e f D E F). 1108 2072 3026 2 SoftKey:Exit 3 Key:Info 4 Press 4 on the keypad to: * Dial or look up a phone number containing a 4. * Enter alphanumeric characters (g h i G H I). 1109 2073 3027 2 SoftKey:Exit 3 Key:Info 4 Press 5 on the keypad to: * Dial or look up a phone number containing a 5. * Enter alphanumeric characters (j k l J K L). 1110 2074 3028 2 SoftKey:Exit 3 Key:Info 4 Press 6 on the keypad to: * Dial or look up a phone number containing a 6. * Enter alphanumeric characters (m n o M N O). 1111 2075 3029 2 SoftKey:Exit 3 Key:Info 4 Press 7 on the keypad to: * Dial or look up a phone number containing a 7. * Enter alphanumeric characters (p q r s P Q R S). 1112 2076 3030 2 SoftKey:Exit 3 Key:Info 4 Press 8 on the keypad to: * Dial or look up a phone number containing an 8. * Enter alphanumeric characters (t u v T U V). 1113 2077 3031 2 SoftKey:Exit 3 Key:Info 4 Press 9 on the keypad to: * Dial or look up a phone number containing a 9. * Enter alphanumeric characters (w x y z W X Y Z). 1114 2078 3032 2 SoftKey:Exit 3 Key:Info 4 Press # on the keypad to enter special alphanumeric characters (# + $ ¤ £ \). Not all special characters are available on all screens. 1115 2079 3033 2 SoftKey:Exit 3 Key:Info 4 Press * on the keypad to enter special alphanumeric characters (* . @ ~ & %). Not all special characters are available on all screens. 9002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use the Speaker button to enable speakerphone mode and: * Make calls * Answer calls * End calls * Toggle from handset mode to speakerphone mode during a call. If the speaker button is lit when you press Speaker, you disconnect the call. When you use speakerphone mode, you still have access to all the call features you have when using handset mode, such as Hold and Transfer. 900000 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Make Calls with Headset Adjust Headset Volume 900001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Headset button allows you to use a headset with your Cisco IP Phone. You must connect a compatible headset to your phone before using this button. Your phone supports four- or six-wire headset jacks. Refer to the user guide included with your phone for additional information. 9000 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use the Headset button to enable headset mode and: * Make calls. * Answer calls. * End calls. * Toggle from handset mode to headset mode during a call. If the headset button is lit when you press Headset, you will disconnect the call. Note: When you use headset mode, you still have access to all the call features you have when using handset mode, such as Hold and Transfer. 9001 2 SoftKey:Exit 3 Key:Info 4 Press Mute to prevent the other parties on a call from hearing you. You can still listen to the call, but to be heard you must press the Mute button again. 8012 8013 8014 8015 8016 8017 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 8018 8019 8020 8021 8022 8023 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 8024 8025 8026 8027 8028 8029 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 8030 8031 8032 8033 8034 8035 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 8036 8037 8038 8039 8040 8041 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 8042 8043 8044 8045 8046 8047 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press a Line button to switch to that line, make a new call on that line, or answer a call ringing on that line. The color the buttons display indicates the status of that line: * Green, steady -- Active call on this line. * Green, blinking -- Call on hold on this line. * Orange, steady -- Privacy activated for this phone. * Orange, blinking -- Incoming call ringing on this line. * Red -- shared line, currently in use. * No color -- no activity on this line. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or privacy buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. * If you have an active call, and press a button for a different line, your call will automatically be placed on hold. If you press the button for the line you are on, the phone screen minimizes and you see a call summary. 2080 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Auto-Dial allows you to quickly call previously dialed numbers. To use Auto-Dial: 1. Enter a partial phone number. The Auto-Dial pop-up list appears. 2. Locate a matching number in the list. 3. Choose the number to dial it. Tip: The Auto-Dial feature displays matching numbers from your Placed Calls log. 804801 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Configure from User Options Web Pages Speed Dial a Number Abbreviated Dial Programmable Buttons 8000 8001 8002 8003 8004 8005 8006 2 SoftKey:Exit 3 Key:Info 4 Press numbers on the keypad to enter a phone number. 8007 8008 8009 8010 8011 2 SoftKey:Exit 3 Key:Info 4 Press numbers on the keypad to enter a phone number. 8054 8055 8056 8057 8058 8059 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8060 8061 8062 8063 8064 8065 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8066 8067 8068 8069 8070 8071 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8072 8073 8074 8075 8076 8077 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8078 8079 8080 8081 8082 8083 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 804800 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To call one of your saved Speed Dial numbers, press its corresponding Line button. 804802 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Speed dial numbers are frequently-dialed numbers that you do not want to have to manually dial each time you want to call the number. You can configure up to 99 speed dial numbers using the User Options web pages. To access your speed dial numbers, you either assign the number to one of your programmable buttons or call the number using Abbreviated Dial (AbbrDial). Tips: * You can assign a speed dial number to any programmable button that your administrator defined as a speed dial button and choose a descriptive label for it. * Assign your most frequently-used numbers to speed dial buttons, and dial the rest using the AbbrDial softkey. 8084 8085 2 SoftKey:Exit 3 Key:Info 4 Press the Navigation button up or down to scroll through your active calls. Tip: An upward or downward arrow on the scroll bar indicates that there are more active calls available off the screen. 2130 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 9013 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 When the touchscreen is disabled, the display button flashes green. To enable the touchscreen again, press and hold the Display button for more than one second. The Display button stops flashing and the phone displays "Touch Screen Enabled." Tip: The touchscreen will only remain disabled for one minute, after which it will enable itself again automatically. 9014 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To disable the touchscreen, press and hold the Display button for more than one second. The display button flashes green while the touchscreen is disabled and the phone displays "Touch Screen Disabled." Tip: The touchscreen will only remain disabled for one minute, after which it will enable itself again automatically. 8048 8049 8050 8051 8052 8053 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button has been configured as a Speed Dial button. To go off hook and dial this number, press the Speed Dial button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8088 2 SoftKey:Exit 3 Key:Info 4 5 If you configure more speed dial numbers in the User Options web pages than you have speed dial buttons on your phone, you can dial those numbers using Abbreviated Dial. To use Abbreviated Dial: 1. While the phone is on hook, enter the speed dial access number. For example, if the speed dial you want to dial is assigned to 55 on the keypad, dial 55. 2. Press AbbrDial. Tip: * You can only use Abbreviated Dial when the phone is on hook. * Refer to your phone's user guide for details on accessing the User Options web pages. 8089 8090 8091 8092 8093 8094 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8095 8096 8097 8098 8099 8100 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8101 8102 8103 8104 8105 8106 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8107 8108 8109 8110 8111 8112 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8113 8114 8115 8116 8117 8118 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8119 8120 8121 8122 8123 8124 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a services button. You can quickly access one of your services using this button. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Assign speed dial numbers and services to the programmable buttons using the User Options web pages. 8125 8126 8127 8128 8129 8130 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 8131 8132 8133 8134 8135 8136 Choose Link for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 8137 8138 8139 8140 8141 8142 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 8143 8144 8145 8146 8147 8148 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 8149 8150 8151 8152 8153 8154 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 8155 8156 8157 8158 8159 8160 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 This button is configured to be a feature button. This button will allow you to access an administrator-programmed feature, such as Privacy. Tips: * Your system administrator controls which buttons are configured as lines and which ones can be configured as speed dial, service, or feature buttons. * Press Links to learn more about a particular feature. 801200 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Line Button Speed Dial Button Services Button Feature Button 801201 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The eight buttons to the right of the LCD screen are special buttons that can be programmed by your administrator to serve one of several different functions. * Line button: switch between lines, make a new call on a line, or answer a call ringing on a line. Also, indicates line status. * Speed Dial button: quickly dial a speed dial number that you configured on the User Options web pages. * Services button: quickly access one of the services you are subscribed to, without using the services menu. * Feature button: quickly access a feature, such as privacy. 808900 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Programmable Buttons Services 812500 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Privacy 812501 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can use Privacy if you have a shared line and do not want other parties on the shared line to use Barge or cBarge to join your calls, or to be able to see call information (except for the remote-in-use icon). When Privacy is enabled, the Private button displays steady orange, and the Private radio button is selected. Privacy affects all lines on the phone. To enable or disable Privacy, press Private. Tips: * Only your administrator can configure one of your programmable buttons to be a Private button for you. * Choose Links for more information about programmable buttons. 900002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Headset button allows you to use a headset with your Cisco IP Phone 7985G. You must connect a compatible headset to your phone before using this button. Your phone supports 2.5mm headset jacks. Refer to the user guide included with your phone for additional information. 400320 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Make Calls Answer Calls End Calls Put Calls on Hold 400325 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To make a call, do one of the following: * Pick up the handset and dial a number. * Press New Call to make a call while another call is on hold. * Enter a phone number and press Dial. * Enter a phone number and press a line button to specify which line to use. * Enter a phone number and press a line button (or choose a line) to specify which line to use. * Press the Navigation button Up or Down to view a list of numbers to which you have placed calls. (This feature is not available on all phones.) * Begin entering a number you have previously dialed, and choose the full number from the Auto-Dial popup list when it appears. (This feature is not available on all phones.) Tips: * If you have multiple lines, your primary line is used by default. * If you receive a tone after you dial, this is probably a prompt for a Forced Authorization Code (FAC) or a Client Matter Code (CMC) (choose Links for more information.) * Choose Links for additional ways to make calls. 400326 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Make Calls Use Speakerphone Use Headset Redial Last Number Speed Dial a Number Auto-Dial a Previously Dialed Number Dial from Call Logs or Directory Call Back a Busy Number Make a Priority Call Call Using Forced Authorization Codes Call Using Client Matter Codes 6301 2 SoftKey:Exit 3 Key:Info 4 5 Redial allows you to quickly call the most recently dialed phone number. * To redial using the primary line, press Redial. * To redial using another line, press a Line button, then press Redial. Tip: Redial uses the last number called on any line regardless which line you use to redial. 400330 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To answer calls: * Lift the handset. * Press Answer and use speakerphone mode or headset mode, if those modes are active. * Press an orange flashing Line button. (This feature is not available on all phones.) Choose Links for additional ways to answer calls. 400331 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Answer Calls Use Speakerphone Use Headset Answer Incoming Call Automatically Retrieve a Call Held on Another Phone Answer Call Ringing on Another Phone Send a Call to Voice Mail Answer a Priority Call 400332 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Auto Answer is a feature your system administrator can enable on your phone. It causes your phone to automatically answer incoming calls. You might use Auto Answer if you receive a high volume of incoming calls or handle calls on behalf of others. Your phone can be configured to Auto Answer in: * Speakerphone mode: incoming calls automatically connect to speakerphone mode. If your headset lamp is lit, they will connect to headset mode. * Headset mode: incoming calls are only auto-answered if you are in headset mode. 400335 2 SoftKey:Exit 3 Key:Info 4 To end a call, do one of the following: * Press EndCall. * Hang up the handset if it is off hook. * Press Speaker if speakerphone mode is active. * Press Headset if headset mode is active. 6302 2 SoftKey:Exit 3 Key:Info 4 5 New Call allows you to make a call: * Using the active audio mode: Press New Call and your phone automatically uses speakerphone mode, handset mode, or headset mode, depending on which mode is currently active. * While there is not an active call: Press New Call and dial a number. 6309 2 SoftKey:Exit 3 Key:Info 4 EndCall allows you to: * Hang up or disconnect the current, active call. Press EndCall to hang up the call. * Enable headset mode. Press Headset and then press EndCall. The Headset button remains lit and your phone will default to headset mode when you make or answer another call. 6303 2 SoftKey:Exit 3 Key:Info 4 5 Only one call can be active at any given time. Other calls are put on hold. To put a call on hold, select the active call and press Hold. Tips: *The Line button blinks when a call is on hold and there are no active calls on the line. (This feature is not available on all phones.) * You cannot end, transfer, or park a call while it is on hold. * When you place a call on hold, the caller may hear a beeping sound or music. Avoid using Hold in a conference when these features might interfere with the other participants. Use the mute button or disconnect from the conference instead. 400340 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Hold Calls Resume Calls 6310 2 SoftKey:Exit 3 Key:Info 4 5 To re-connect with a call on hold, select the call and press Resume. 6311 2 SoftKey:Exit 3 Key:Info 4 5 Answer allows you to answer an incoming call. Press Answer to: * Answer an incoming call using the currently selected audio mode (handset, headset, or speakerphone). * Switch from a current call to answer an incoming call. The current call is automatically put on hold. 400334 2 SoftKey:Exit 3 Key:Info 4 Caller ID is an optional feature that identifies an incoming caller by providing a phone number, name, or other descriptive text. Caller ID information appears on your display for each active call. 400327 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Making a Priority Call Answering a Priority Call 400328 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to bypass other calls. If you have the need for this specialized call handling, your system administrator can add Multi-level Precedence and Preemption (MLPP) to your phone. Keep these terms in mind: * Precedence indicates the priority level associated with a call. * Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone. The levels of precedence a call can have are: * Normal priority (routine) -- no special icon displays. * Low priority (priority) -- indicated by one box. * Medium priority (immediate) -- indicated by two boxes. * High priority (flash) -- indicated by three boxes. * Highest priority (flash override) or Executive Override -- indicated by four boxes. Executive override is the highest priority call in the system. If an executive override call preempts a lower priority call, then another executive override call can still preempt the call. Tips * When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. 400329 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Enter the MLPP access number (provided by your system administrator) followed by the phone number. If you enter an invalid MLPP access number, a verbal announcement will alert you of the error. Tips * When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. 400339 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You will know you are receiving a priority (precedence) call because you hear a special ring (faster than usual) or a special call waiting tone and an MLPP icon on your phone screen indicates the priority level of the call. To accept the call, answer the call as usual. If necessary, end an active call first. If you hear a continuous tone interrupting your call, you or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through. Tips * When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones. 400337 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If your administrator enabled Forced Authorization Codes (FAC), you must enter a special key sequence in order to reach the number you dialed. FACs are typically used in situations where limiting access to certain calls is beneficial, such as for long distance or international calls. The phone plays a special tone to prompt you for this authorization code. Usually, you have your own special code, with a certain level of authorization specified by your administrator. You will only be able to complete calls that fall at or below your current authorization level. To dial using an FAC: 1. Dial the number normally (see Links for information on dialing). 2. Wait for the phone to play a tone. You have 15 seconds to enter the code. 3. Enter the appropriate FAC. If you misdial, the phone will play another tone, and you must hang up and dial again. 4. Press the # button to send the code, or wait until the 15 seconds elapse, and continue your call. Note: * If both CMCs and FACs are enabled for a particular call, you are prompted to enter the FAC followed by the CMC. The tone for each code is the same. * If you are hearing impaired, remember to wait 1-2 seconds before entering the codes. * If you forward calls to an FAC- or CMC-controlled number, the call forward attempt fails. 400336 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If your administrator enabled Client Matter Codes (CMC), you will be prompted to enter a special code when you dial certain numbers. You might be assigned more than one code in order to indicate different types of calls. For example, CMCs used in a law office might indicate that a call should be billed to a specific client. To dial using a CMC: 1. Dial the number normally (see Links for information on dialing). 2. Wait for the phone to play a tone. You have 15 seconds to enter the code. 3. Enter the appropriate CMC. If you misdial, the phone will play another tone, and you must hang up and dial again. 4. Press the # button to send the code, or wait until the 15 seconds elapse, and continue your call. Note: * If both CMCs and FACs are enabled for a particular call, you are prompted to enter the FAC followed by the CMC. The tone for each code is the same. * If you are hearing impaired, remember to wait 1-2 seconds before entering the codes. * If you forward calls to an FAC- or CMC-controlled number, the forward attempt fails. 630400 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Call Transfer Transfer a Call Consult Transfer Direct Transfer 6304 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you do not need to announce the caller you are transferring, you can perform a regular transfer. 1. During a call, press Transfer, which puts the call on hold. 2. Dial the number or office extension to which you want to transfer the call. 3. When it rings on the other end, press Transfer again. 4. Hang up the call. Note: If your administrator enabled on-hook transfer, you can complete the transfer by hanging up, instead of pressing Transfer again. If you press End Call, it still cancels the transfer. 630402 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To announce the caller you are transferring or to ensure the transfer is successful, you can perform a consult transfer. 1. During a call, press Transfer, which puts the call on hold. 2. Dial the number or office extension to which you want to transfer the call. 3. When the party answers, announce the call and then press Transfer again. 4. Hang up the call Tip: If the party refuses the call, press Resume to return to the original call. Note: If your administrator enabled on-hook transfer, you can complete the transfer by hanging up, instead of pressing Transfer again. If you press End Call, it still cancels the transfer. 630401 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 There are multiple ways of transferring calls: * Transfer: use regular transfer if you have one party on the line and want to transfer them without interacting with the person to whom you are transferring the call. * Consult Transfer: use a consult transfer if you have one party on the line and you want to call the person to whom you are transferring the call and announce the call before hanging up. * Direct Transfer: use DirTrfr if you have two calls on your line and you want to connect them together and leave the calls. If you want to stay on the line with the callers, use Join to create a conference. 6305 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To redirect incoming calls to your primary line to another number: 1. Press CFwdAll. 2. Dial the number to which you want to forward all calls on your primary line. A call forward icon appears in the upper right corner of the display. 3. To cancel Call Forward All, press CFwdAll again. Two tones are played, and incoming calls are now received at your phone and are not forwarded. Tip: Be sure to enter the number to which you want calls forwarded exactly as you would if you were calling it. For example, dial an access code such as "9" or the area code if necessary. 6313 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To conference callers: 1. During an active call, press Confrn. The first caller is placed on hold. 2. Dial the number of the other party you want to conference. 3. After the second caller connects, press Confrn again to connect all three parties. You can continue to add more callers until the conference is full. 6314 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To park a call: 1. During an active call, press Park. The display shows the number at which the call was parked. 2. To retrieve a parked call, go to any phone in the system and dial the number at which the call has been parked. Tip: If the parked call is not retrieved, it will be returned to the phone that parked the call. 6316 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Meet-Me conferences allow participants to dial a number to join the call rather than requiring you to call each participant directly. To establish a Meet-Me conference: 1. Press NewCall or lift the receiver. 2. Press MeetMe. 3. Dial a Meet-Me conference number (see your administrator for a list of valid numbers.) 4. Inform other attendees what the conference number is, so they can join. 631300 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Conference Conferencing a Call Joining Calls Barge on a Shared Line List Conf. Members Remove Last Caller Meet-Me Conferences Selecting Calls Change Video Mode 631600 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Meet-Me Conf. Creating a Meet-Me Conf. Joining a Meet-Me Conf. Conference Calls 6319 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are the conference initiator, you can drop the last conference participant, by pressing RmLstC. To drop any other conference member, use the Remove option in the Conferee List. Choose Links for more information. Note: * If a conference participant transfers the conference to another party, the transferred party becomes the last participant in the conference. * If a conference participant parks the conference, that participant becomes the last party in the conference when that participant picks up the conference again. 6320 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To be notified when a busy extension is available (call back): 1. While receiving a busy or ringing tone, press CallBack. A confirmation message displays. 2. Press Exit to close the confirmation screen or press Cancel to cancel the call back notification. 3. When the person you called becomes available, your phone displays a message and plays a brief ringing tone. Press Dial to dial the extension again. Tips: * To verify the status of the call back notification, press CallBack while your phone is idle. * To cancel callback notification, press Cancel from the call back screen. 6321 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To join an active call on shared line (barge): 1. Select an active call on one of your shared lines. 2. Press Barge. The phone creates a conference call and might send a beep tone to all the members of this new conference to indicate that the barge occurred and that the conference started. 3. To end the conference, hang up. When you hang up, the remaining parties might receive a disconnect tone, and the original call continues. Tips: * Only certain phones can support a conference initiated by Barge. If the target phone does not support Barge, you can use cBarge instead. * If the target phone disconnects, you remain connected with the party they were originally connected to. * If the target phone holds, transfers, or conferences the call, you will be disconnected from the conference. * You cannot add additional callers to a barged call. * You cannot use Barge on two calls at the same time. * The Barge target cannot put the barged call on Hold or answer a second call, but the Barge initiator can. * Choose Links for information about Barge and related features. 6322 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To submit information about problem phone calls to your system administrator, press QRT. 6317 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Call Pickup (PickUp) allows you to answer a call ringing at another device in your specified PickUp group. The phone picks up the longest alerting call in the group. To pick up a call: 1. When you hear the call ring on another phone in your group, press PickUp. If you want to pick up the call on a line other than your primary line, go offhook on that line first, then press PickUp. 2. If your phone is not configured to auto-pickup, you can view the caller information and press Answer when you are ready to take the call. If you have auto-pickup enabled, the call is transferred automatically. Note: Your administrator configures your pickup groups, and enables auto-pickup. 6318 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Group Call Pickup (GPickUp) allows you to answer a call ringing at another device in another specified PickUp group. The phone picks up the longest alerting call in the group. To pick up a call: 1. When you hear the call ring on another phone in another group, press GPickUp. If you want to pickup the call on a line other than your primary line, go offhook on that line first, then press GPickUp. 2. Enter the number of the group you wish to pick up. 3. If your phone is not configured to auto-pickup, you can view the caller information and press Answer when you are ready to take the call. If you have auto-pickup enabled, the call is transferred automatically. Note: Your administrator configures your pickup groups, assigns pickup group numbers, and enables auto-pickup. 631700 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Call Pick Up Pick Up a Call in Your Group Pick Up a Call in Another Group Pick Up a Call in an Associated Group 630500 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Call Forward Call Forward All Cancel Call Forward 630501 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can forward calls to your number to another phone number. To set up call forwarding on your primary line, you can use the CFwdAll softkey. For all other lines, you must use the User Options web pages. (Not all phone models support call forwarding on additional lines.) Be sure to enter the number to which you want calls forwarded exactly as you would if you were calling it. For example, dial an access code such as "9" or the area code if necessary. 631301 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Conference allows you to talk with multiple parties at the same time. The number of parties allowed in a conference is controlled by your administrator. When you are on a conference call, you can use regular phone features such as Mute, Hold, Transfer, and speakerphone mode. To create a conference, use one of the following features: * Confrn: creates a standard conference by calling each participant individually. * Join: creates a standard conference among several current calls on a single line. * Barge: creates a conference on a shared line, but not all target phones support this feature. * cBarge: creates a standard conference on a shared line. * Meet-Me: creates a conference that allows participants to add themselves by calling an established number at a specific time. Choose Links for more information about specific conference types. To work with conferences: * Use ConfList to list members of a conference. * From ConfList, the conference initiator can remove members using Remove. * In addition, the conference initiator can remove the most recently added caller by pressing RmLstC. * Use Confrn, Join, or DirTrfr to add additional callers to a conference. Tips: * Depending on how your phone is configured, if you leave a conference after creating it, the conference might end. Your system administrator determines this setting. To avoid this, you can transfer the conference to another caller before leaving the conference. That caller then acts as the "virtual controller" for the conference. The conference continues with the established participants, but the virtual controller cannot add nor remove parties. * You can have more than one conference on your phone at a time as long as you do not exceed the maximum number of calls for your line. * You cannot "chain" together conferences by transferring, joining, or conferencing multiple conferences. 631400 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Call Park Parking a Call Retrieving a Parked Call 631401 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Call Park allows you to store a call and use another phone in the system (for example, in another office or conference room) to retrieve the call by its specified number. Call Park numbers are configured by the system administrator. There is a limited amount of time to retrieve the parked call before it is returned to the phone that parked the call; see your system administrator for more information. 631601 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 A Meet-Me conference allows other callers to dial into a conference call. Once a Meet-Me conference is established, other callers can dial into the Meet-Me conference. Even if the conference initiator disconnects from the conference, new callers can still join the conference. Meet-Me conference numbers are configured by your system administrator 631602 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To join a Meet-Me conference, dial a Meet-Me conference number (as provided by the Meet-Me conference initiator). You are connected to the conference only after the conference initiator has dialed in and established the conference. 631701 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The pickup feature allows you to redirect a call that is ringing on another phone to your phone. This feature is only available if your administrator configures it for you. If you belong to a group (a collection of extensions configured by your system administrator,) you can retrieve calls from a queue by pressing one of the pickup softkeys: * PickUp: Picks up the longest alerting call in your group. * GPickUp: Picks up the longest alerting call in the group that you specify by the pickup group number provided to you by your administrator. * OPickUp: Picks up the longest alerting call in your group or any associated group without requiring a pickup group number. Notes: * If your administrator enables auto-pickup, calls you pickup using any of those three methods will automatically connect to your phone. * If you are not in a pickup group and you use one of these softkeys, you will hear a fast busy tone. * If you do not have auto-pickup enabled, other phones can pick the call up from you while it is still ringing or while you are performing a transfer with the call. 632000 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Call Back Using Call Back 632001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 CallBack notification allows you to receive notification when a busy or unavailable party becomes available. * You can only activate call back notification on a line on a Cisco IP phone within the same Cisco CallManager cluster as your phone. * You cannot activate call back notification if the called party has forwarded all calls to another extension. 632100 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Barge Barge cBarge Privacy Barge and Security 632101 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Barge and cBarge allow you to join an active call on a shared line. * Barge allows you to join an in-progress call with minimal interruption to the call. When you use Barge, other parties on the call might hear a beep tone announcing your presence. Some features are not available when you use Barge. When you hang up, the remaining parties might hear a disconnect tone, and the original call continues. Only certain target phones support the Barge feature. * cBarge allows you to join an established call and convert it to a standard conference. This gives you and all the call participants the same features available in standard conferences and you can add additional participants to the call. When you use cBarge, other parties on the call hear a tone and brief interruption in the call, and call information changes on the screen. See Links for information about Barge and call security. 630502 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To cancel call forward on your primary line, press CFwdAll. Two tones are played, and calls on your primary line are now received at your phone and will not be forwarded. For all other lines, you must use the User Options web pages. 631402 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To retrieve a parked call, go to any phone in the system and dial the number at which the call has been parked. This number displayed on the screen when you parked the call on the original phone. 6306 2 SoftKey:Exit 3 Key:Info 4 6307 2 SoftKey:Exit 3 Key:Info 4 6330 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To view a list of conference participants: 1. Select an active conference by highlighting the call. 2. Press ConfList. Tip: To update the list of participants, press Update. This key does not work if the conference has already ended. 633000 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Conferee List List Conf. Members Remove Conf. Members 633001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Conferee List allows you to view and manage the members of a conference. Any participants in a conference can use this key to view a list of conference participants. The conference controller can also pick and choose members from the list to remove from the conference. When you view the conferee list, the participants are listed in the order they were added to the conference, starting with the most recent. The controller of the conference always appears at the bottom of the list and has an asterisk (*) next to their extension. The list of conference participants is not automatically updated. If the conference no longer exists, Update will not work. The ConfList feature is only available for regular conferences, not Meet-Me or Barge conferences. 633002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To remove members of your conference: 1. Display the list of conference participants (ConfList). 2. Highlight the participant you want to remove. 3. Press Remove. If removing this participant results in the conference having only two members, the conference ends and becomes a regular phone call. Tips: * You must be the conference controller to remove members of the conference. * To remove the most recently added conference member, you can press RmLstC without opening the conferee list. 6328 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use direct transfer to transfer one active call to another active call: 1. Choose the two calls by one or more of the following methods: * Scroll to it, highlight it, and choose Select. The call now has a checkmark next to it. * Make the call the active call. * Scroll to the call and highlight it. NOTE: You must choose exactly two calls or the transfer will fail. 3. Press DirTrfr. The parties on the two selected calls are connected and you disconnect from both calls. Tips: * You can use Direct Transfer to transfer a single party to a conference call, a barged call, or a Meet-Me conference, but you cannot use Direct Transfer on two calls that are either conference calls or barged calls to "chain" them together. * If you want to join the two calls but stay on the line, use Join or Confrn to create a conference. 6332 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To join an active call on shared line (cBarge): 1. Select an active call on one of your shared lines. 2. Press cBarge. The phone creates a conference call and might send a beep tone to all the members of this new conference to indicate that the barge occurred and that the conference started. 3. To end the conference, hang up. When you hang up, the remaining parties might receive a disconnect tone, and the original call continues. Tips: * If the target phone disconnects, you remain connected with the party they were originally connected to. * The target phone is the conference controller. * Choose Links for more information about cBarge and related features. 6315 2 SoftKey:Exit 3 Key:Info 4 5 To join two or more calls into a conference: 1. Choose the calls you would like to join into a conference by one or more of the following methods: * Scroll to it, highlight it, and choose Select. The call now has a checkmark next to it. * Make the call the active call. * Scroll to the call and highlight it. 2. Continue selecting calls until all of the calls you want to join have a checkmark beside them. 3. Choose Join. The calls with checkmarks, the current active call (if not already selected), and the current highlighted call (if not already selected) are added to a conference. Tips: * Your administrator determines the maximum number of callers that can be in a conference at once. * If one of your active calls is a conference, you can join other calls into that existing conference, but you cannot join multiple conferences together. * If you do not select at least 2 calls as described above, the Join will not work. 6327 2 SoftKey:Exit 3 Key:Info 4 Use Malicious Caller ID to notify your system administrator about suspicious or harassing calls that you might receive. To report a malicious call, press MCID during the call. Tips: * You can only use MCID during an active call. * After you press MCID, the call continues until you hang up or otherwise end the call. 6329 2 SoftKey:Exit 3 Key:Info 4 5 Use Select to choose a call in order to perform a task with it, such as Join or Direct Transfer (DirTrfr). Select also "claims" a call on a shared line so that others cannot answer or resume it. To select a call: 1. Scroll through your current calls and highlight the call you want to select. 2. Press Select. A checkmark appears next to the call to indicate it is selected. 3. Continue to select as many calls as necessary. Tips: * To deselect a call, highlight it and press Select again. 6331 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Immediate Divert allows you to send a call to the voice messaging system. You can use iDivert: * as either the calling or called party. * on active or held calls. * on a conference. To divert an active or held call to your voice messaging system, choose iDivert. iDivert is not supported when call forwarding is active. 633100 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About iDivert Error Messages 633101 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If there is a problem that prevents iDivert from working when you press it, your call will continue as usual and you will receive one of the following error messages: * Busy: the voice messaging system is busy. Try again when it is no longer busy. * Key Is Not Active: the voice messaging profile of the called party does not have a voice messaging system access number. * Temporary Failure: there is a system failure such as a network or voice messaging system problem. Contact your administrator 632102 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You cannot barge into an encrypted call if your phone is not configured for encryption. If you try, you will hear a busy tone. If your phone is configured for encryption you can barge into an authenticated or nonsecure call from the encrypted phone. After the barge occurs, the call is nonsecure. If your phone is configured for encryption, you can also barge into an encrypted call, and the phone indicates that the call is encrypted. If your phone is nonsecure you can still barge into an authenticated call. The authentication icon continues to display on the authenticated devices in the call, even though your phone does not support security. 6333 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 VidMode allows you to select the video display mode in which to view a video conference, toggling among the video bridge supported modes. The supported modes depend on how your administrator configured the phone system. Possible modes include: * Voice Activated mode -- You see the conference participants on a video call only if they are speaking. * Continuous Presence mode -- All conference members are shown, regardless of who is speaking. Notes: * This setting is available only on 'ad hoc' conferences, not Meet-Me conferences. * This softkey is available on all video calls, but is only active for video conferences. 6340 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Other PickUp (OPickUp) is similar to Group PickUp (GPickUp), except that it will pick up calls to not only your group, but to other associated groups that your administrator has configured, without needing to enter the group number. The phone follows the sequence the administrator configured to check each pickup group, and picks up the longest alerting call in the first group in which it finds calls. To pickup a call using OPickUp: 1. When you hear the call ring on another phone in your group or an associated group, press OPickUp. If you want to pickup the call on a line other than your primary line, go offhook on that line first, then press OPickUp. 2. If your phone is not configured to auto-pickup, you can view the caller information and press Answer when you are ready to take the call. If you have auto-pickup enabled, the call is transferred automatically. Note: Your administrator configures your pickup groups, and enables auto-pickup. 205000 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Directories to access a log of missed, received, and placed calls. You can also access your company's corporate directory, if available. Each log can hold up to 100 entries. 2013 2014 2015 2016 2017 2018 2019 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2020 2021 2022 2023 2024 2025 2026 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2027 2028 2029 2030 2031 2032 2033 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2034 2035 2036 2037 2038 2039 2040 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2041 2042 2043 2044 2045 2046 2047 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2048 2 SoftKey:Exit 3 Key:Info 4 Choose a number from the list and press a Line button to make a call on that line from your Directories call logs or phone directory. 2012 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About View Call Logs Clear Call Logs Dial from Call Logs Call Logs Tips Missed Calls Received Calls Placed Calls 201299 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To dial from the call logs or phone directories: 1. Press Directories. 2. Scroll through the list and select a call log or directory. 3. Select a number from the list and dial it by highlighting it and pressing Dial, a Line button, Speaker button, or Headset button, or by just pressing the menu number it is associated with. Note: If you are currently on an active call on that line, the phone displays a menu enabling you to choose how to handle the two calls. The menu choices are: Hold, Transfer, Conference and End Call. (This feature not available on all phones) Tips: * Use EditDial to add digits to the front of the number. For example, to dial a received call from an outside long-distance caller, you might need to add the digits 9-1 to the front of the number. 2053 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your phone displays a message indicating whether you have missed any incoming calls. Use the Missed Calls directory to review a log of these calls. To access the Missed Calls, choose Directories > Missed Calls. 205301 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To view calls from the call logs: 1. Press Directories. 2. Scroll through the list and choose a call log to view. 2054 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use the Received Calls directory to review a log of answered incoming calls. To access the Received Calls, choose Directories > Received Calls. 2055 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use the Placed Calls directory to review a log of calls made from this phone. To access the Placed Calls, choose Directories > Placed Calls. 200501 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 * If the network shuts down or is reset, you might lose your call history records. * Received Calls log retains a maximum of 100 calls. 2066 2 SoftKey:Exit 3 Key:Info 4 You received an incoming call from this number. 2067 2 SoftKey:Exit 3 Key:Info 4 You placed a call to this number from this phone. 2059 3038 2 SoftKey:Exit 3 Key:Info 4 Choose Dial to call a number that you: * Chose from the Auto-Dial pop-up list. * Entered using the keypad. * Chose from the call logs or phone directories. 2060 3039 2 SoftKey:Exit 3 Key:Info 4 Use EditDial to add digits to the front of the number. For example, to dial a received call from an outside long-distance caller, you might need to add the digits 9-1 to the front of the number. 2064 2 SoftKey:Exit 3 Key:Info 4 Use Delete to remove characters entered using EditDial. 2062 2 SoftKey:Exit 3 Key:Info 4 Press >> to move forward through the displayed numbers. 2049 SoftKey:Refresh 2 SoftKey:Exit 3 Key:Info 4 Select a number from the list and press Speaker to dial a number from your Directories call logs or phone directory using speakerphone mode. 2050 2 SoftKey:Exit 3 Key:Info 4 Select a number from the list and press Headset to dial a number from your Directories call logs or phone directory using headset mode. 2056 2 SoftKey:Exit 3 Key:Info 4 Use Clear to delete all records from all of the call logs. Call logs are also cleared when you press Erase. 8087 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 When the phone is idle, pressing the Up or Down navigation buttons will open a pop-up list of numbers from your Placed Calls log, similar to Auto-Dial. Tips: * Choose a number to dial it. * Choose Links for more information. 3035 2 SoftKey:Exit 3 Key:Info 4 Enter your user name for the service you are requesting. 3036 2 SoftKey:Exit 3 Key:Info 4 Enter the password for the service you are requesting. As you enter letters or numbers, the phone will print only an asterisk (*) to maintain the privacy of your password. 3037 2 SoftKey:Exit 3 Key:Info 4 The realm is the authority or server to which you are logging in. 205001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use the Directories button to access a log of missed, received, and placed calls and to access your company's corporate directory, if available. You can also access personal and corporate directories with the Quick Search feature. Right-click on Cisco IP Communicator or enter Alt + K to access Quick Search. Learn more about Quick Search in the Cisco IP Communicator User Guide. 201200 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Hold Transfer Conference End Call 3041 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are on an active call and go to the Directories to make another call, the phone prompts you to choose how you want to handle the active call. This allows you to take a more active role in handling these calls. If you choose Transfer, you transfer the first call to the second call. 3043 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are on an active call and go to the Directories to make another call, the phone prompts you to choose how you want to handle the active call. This allows you to take a more active role in handling these calls. If you choose End Call, you disconnect the first call to connect with the second call. 3040 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are on an active call and go to the Directories to make another call, the phone prompts you to choose how you want to handle the active call. This allows you to take a more active role in handling these calls. If you choose Hold, you put the original call on hold and dial the second call. 3042 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are on an active call and go to the Directories to make another call, the phone prompts you to choose how you want to handle the active call. This allows you to take a more active role in handling these calls. If you choose Conference, you conference the two calls together. 6365 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To immediately send the selected call to a configured divert destination, press Divert. 6366 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To intercept a call sent to your assistant on your behalf, press Intrcpt. To successfully intercept the call, you must press the softkey before your assistant answers the call. This action redirects the call to your phone. 6367 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To toggle the status lines on and off, press SetWtch. When SetWtch is on, status lines appear on your phone, showing information about the current calls being handled by your assistant on your behalf. When SetWtch is off, the status lines do not display on your phone. The status of the softkey appears on the phone display. 6368 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To transfer the selected call to the voice mailbox of the original called party, press TrnsfVM. 6369 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To toggle audible ringing on incoming calls on and off, press DND. When DND is on, the do not disturb feature is on, and the phone does not ring for incoming calls. When DND is off, the phone rings for incoming calls. The status of the softkey appears on the phone display. 6370 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To toggle the send all incoming calls feature on and off, press DivAll. When DivAll is on, all incoming calls are sent to a configured send all calls destination. When DivAll is off, no incoming calls are sent to the send all calls destination. The status of the softkey appears on the phone display. 636500 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About IPMA Immediate Divert Intercept Set Watch Transfer to Voicemail Do Not Disturb Divert All 636501 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Cisco IP Manager Assistant (Cisco IPMA) provides call-routing capabilities and other features that can help managers and assistants handle phone calls more effectively. 400001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To display Help Main Menu: * Choose ? button on your phone and wait a few seconds for the menu to display. * Choose Main from any current Help topic or menu. 4000 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Help Access Help Display Help Main Menu Help with Softkeys, Menus, Buttons Help with Calling Features Help Performing Tasks View or Print Online User Guide 400000 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To access Help: * If you have not yet opened Help, choose the ? button on your phone. * Choose Main to go to the main Help menu. * If you have previously opened Help and left it open as you completed another phone task, choose the ? tab to bring the Help window to the front. (This feature is not supported on all phone models.) 400002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 1. Press ?. 2. Immediately choose the softkey, button, or menu option for which you need assistance. 400003 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Using your computer, you can view a printable version of your phone's user guide and other related documentation. 1. Using your computer, open a web browser and access this website http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm: 2. Choose your language and then phone model to view the relevant available documentation. 4003 SoftKey:Select 1 SoftKey:Exit 3 Key:Info 4 About Your Cisco IP Phone How Do I...? Calling Features Help 400310 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Make and Receive Calls? Use Other Call Features? Subscribe to Web-Based Services? Access Voice Messages? View Call Logs and Directories? Customize Phone Settings? 400071 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your Cisco IP Phone 7970 Series phone is a full-feature telephone that provides voice communication over the same data network that your computer uses. You can make and receive calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You can also access voice messages, search for coworkers' phone numbers, check stock quotes, and access other web-based services. The Cisco IP Phone 7971G-GE phone also supports gigabit ethernet (GE). 400070 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Touchscreen Buttons, Softkeys, Tabs Handset, Headset, and Speakerphone 400021 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your phone includes a handset for you to use to make and receive calls. You can also: * Add a supported headset * Use the built-in microphone with the built-in speakerphone. 400050 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Mouse and Keyboard Options Right-Click Menu Buttons, Softkeys, Tabs Audio Device Options 400040 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Buttons, Softkeys, Tabs Handset, Headset, Speakerphone 400020 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Cisco IP Phone has a touchscreen display, which you can use to: * Choose menu items * Select calls and lines * Choose softkeys Tips: * Use your fingertip to choose touchscreen items. Do not use a pen or other pointing device which might damage the screen. * You can disable the touchscreen for a minute to clean it, using the Display button. * The backlight might go off during periods of inactivity. * The Display button indicates touchscreen status. * Choose Links for more information. 400010 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Buttons Softkeys Tabs 400012 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Buttons provide access to phone features and allow you to input information: * Programmable buttons: Can be programmed to work as line, speed dial, service, or feature buttons. * Navigation button: Scroll through menu options. * Softkey buttons: Select a softkey by pressing the button beneath it. * Display button: Awakens the touchscreen from sleep or disables it for cleaning. Indicates Touchscreen status. * Feature buttons: Access messages, directories, services, settings, and Help. * Keypad: Enter numbers, names, or choose menu options. * Volume: Adjust call and ringer volume. * Mute: Mutes the call. * Headset, Speaker: Toggle these audio modes on and off. Tip: Press ? and the button for more detailed information about it. 400013 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Softkeys display at the bottom of the phone screen and provide access to calling features and other options. Softkeys change depending on the status of the phone: You can see one set of softkey options when the phone is idle, and another set while you are on an active call. If you need Help using softkeys, choose ? and then choose the softkey. 400014 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Tabs display on the screen and enable you to switch among currently-active features. * Phone tab: Displays a phone icon and when selected, brings any call activity to the front. * Features tabs: Provide access to the Services, Directories, Settings, or Help features. When you access these features using one of the feature buttons, the feature displays on the phone screen. You can leave the feature tab open while you use other call features, by switching between tabs. Tips: * Choose a tab to switch to its corresponding feature. 400051 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Cisco IP Communicator is a desktop application that provides the functionality of a full-featured high-end Cisco IP Phone. It provides voice communication over the same data network that your computer uses. You can make and receive calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You can also access voice messages, search for coworkers' phone numbers, check stock quotes, and access other web-based services. 400052 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can use your mouse and computer keyboard to interact with Cisco IP Communicator. Click buttons, softkeys, menu items, screen items, and other features on the Cisco IP Communicator interface to activate or select these items. You can also use keyboard shortcuts to perform tasks. For more information, including a list of keyboard shortcuts, see the Cisco IP Communicator User Guide. 400053 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can use the Cisco IP Communicator right-click menu to view and customize settings, and to access your User Guide and User Option Web pages. To open this menu, right-click on any part of the Cisco IP Communicator interface. For information about using right-click menu options, see the Cisco IP Communicator User Guide. 400054 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can use several audio devices with your Cisco IP Communicator: * Internal sound cards (for use with your computer's internal speaker and microphone, and with any external analog headsets, speakers, or microphones that are supported on your computer) * USB headsets * USB handsets Each sound card and USB device that you want to use with Cisco IP Communicator must be assigned to an audio mode: * Handset mode * Headset mode * Speakerphone mode The ringer, which alerts you to an incoming call, must have a device assigned to it. Tips: * By default, one audio device is assigned to all audio modes. For example, your internal sound card might be the device that is assigned to handset mode, headset mode, and speakerphone mode, as well as the ringer. You can maintain this configuration or customize it. * If you install a new audio device that requires a new driver and assign it to an audio mode or the ringer, Cisco IP Communicator will prompt you to tune the device before you can use it. * For more information about customizing audio modes and tuning devices, see the Cisco IP Communicator User Guide or ask your system administrator. 400022 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Touchscreen Cleaning Touchscreen Waking the Touchscreen Display Button 400023 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To disable the touchscreen and clean it: 1. Press and hold the Display button for more than one second and release it. The Display button flashes green and the phone displays "Touch Screen Disabled." 2. You can touch the screen to clean it without activating any features for up to one minute. After a minute, the screen will return to normal. 3. Use a soft, dry cloth to wipe the touchscreen. 4. To enable the touchscreen manually, press and hold the Display button for one second. The Display button stops flashing and the screen displays "Touch Screen Enabled." 9015 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The backlight on the phone display will sometimes turn off to save power. These times are configured by your administrator. You can tell the phone is on, but the display is off, because the Display button lights solid green. While the backlight is off, the touchscreen is disabled. To activate the backlight again, press any phone button, touch the screen, or lift the receiver as usual. Touching the screen will not activate any features, but it will turn the backlight on. Once the touchscreen is active, it will respond normally. 400025 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The display button indicates the status of the touchscreen, awakens the touchscreen from sleep, or disables it for cleaning. The color of the Display button indicates status of the touchscreen: * No color -- Touchscreen ready for input. * Green flashing -- Touchscreen disabled. * Green steady -- Touchscreen and backlight disabled. Choose Links for more information about using the Display button to wake or disable the touchscreen. 400004 2 SoftKey:Exit 3 Key:Info 4 5 This help system is for use with Cisco CallManager release 4.1(3) and later. Copyright 2000-2005, Cisco Systems, Inc. All rights reserved 400302 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Abbreviated Dial Assistant Watch Auto Answer Barge cBarge Call Back Call Forward Call Park Call Pickup Call Waiting Caller ID Cisco IP Manager Assistant Conferee List Conference Direct Transfer Divert All Do Not Disturb Group Call Pickup Hold Immediate Divert (iDivert) Immediate Divert (ImmDiv) Intercept Join Malicious Caller ID Meet-Me Conf MLPP Privacy Redial Remove Last Caller Speed Dial Transfer Transfer to Voice Mail 400333 2 SoftKey:Exit 3 Key:Info 4 Call Waiting is an optional feature that enables you to receive another call while you are on an active call. When a new call is coming in, the Line button flashes. To answer the call, press Answer or the appropriate Line button. 400060 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Buttons, Softkeys, Tabs Handset, Headset, Speakerphone 400041 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Cisco IP Phone 7941G is a full-feature telephone that provides voice communication over the same data network that your computer uses. You can make and receive calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You can also access voice messages, search for coworkers' phone numbers, check stock quotes, and access other web-based services. 400061 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Cisco IP Phone 7961G is a full-feature telephone that provides voice communication over the same data network that your computer uses. You can make and receive calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You can also access voice messages, search for coworkers' phone numbers, check stock quotes, and access other web-based services. 400015 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Buttons provide access to phone features and allow you to input information: * Programmable buttons: Can be programmed to work as line, speed dial, service, or feature buttons. * Navigation button: Scroll through menu options. * Softkey buttons: Select a softkey by pressing the button beneath it. * Feature buttons: Access messages, directories, services, settings, and Help. * Keypad: Enter numbers, names, or choose menu options. * Volume: Adjust call and ringer volume. * Mute: Mutes the call. * Headset, Speaker: Toggle these audio modes on and off. Tip: Press ? and the button for more detailed information about it. 400016 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Tabs display at the top of each feature button menu, showing you which feature menus are currently open. * Phone tab: Displays a phone icon. * Features tabs: Provide access to the Services, Directories, Settings, or Help features. When you access these features using one of the feature buttons, the feature displays on the phone screen. You can leave the feature tab open while you use other call features, by switching between tabs. 400090 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Buttons Softkeys Handset, Headset, Speakerphone 400091 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your Cisco IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses. You can make and receive calls using this phone and use other familiar call-handling features too, such as transfer, and conference. You may also be able to access voice messages, search for coworkers' phone numbers, check stock quotes, and access other web-based services, depending on your phone model and how your phone administrator configured your phone. 501200 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Messages button provides you access to any messages available to you via your phone. Most phone systems provide you access to voice messages only, but your company might provide access to additional types of messages also. If you only have voice messaging available, pressing this button typically directs you to your company's voice messaging system automatically. The first time you access this system, you might need to configure it by following the voice prompts. Contact your help desk if you need assistance. 5017 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Press Voice Mail to access your voice messaging system. The first time you access Voice Mail, you might need to configure it following the voice prompts. Contact your administrator if you need assistance. 5012 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Set Up Voice Messaging Voice Messages Waiting Indicators User Options Web Pages Divert Calls to Voice Mail 501201 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your phone could indicate new voice messages with the following cues: * The ring and message waiting indicator light remains lit. * A flashing envelope icon displays next to the appropriate line appearance on the touchscreen. * A text message on the LCD screen displays. Tip: Your system administrator determines which of these methods your phone uses. However, you might be able to change this setting using the User Options web pages. 501202 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To set up voice messaging, press the Messages button on your phone and follow the voice prompts. Your system administrator should provide you with a default password. 1000 2000 3000 5000 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1001 2001 3001 5001 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1002 2002 3002 5002 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1003 2003 3003 5003 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1004 2004 3004 5004 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1005 2005 3005 5005 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1006 2006 3006 5006 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1007 2007 3007 5007 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1008 2008 3008 5008 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1009 2009 3009 5009 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and display the menu option assigned to the number. Tip: If you meant to request Help for a menu item, press ? and then choose the menu item on the screen. 1010 2010 3010 5010 2 SoftKey:Exit 3 Key:Info 4 That option, #, is not available here. 1011 2011 3011 5011 2 SoftKey:Exit 3 Key:Info 4 That option, *, is not available here. 1013 2051 3013 5013 2 SoftKey:Exit 3 Key:Info 4 Press the Navigation button up to scroll up through and select different menu options. Tip: An upward arrow on the scroll bar indicates that you can scroll up through additional options. 1014 2052 3014 5014 2 SoftKey:Exit 3 Key:Info 4 Press the Navigation button down to scroll down through and select different menu options. Tip: A downward arrow on the scroll bar indicates that you can scroll down through additional options. 1015 2057 3015 5015 2 SoftKey:Exit 3 Key:Info 4 Use Select to choose and display a menu option. Tip: Use the Navigation button to scroll through the list of options before selecting one to display. 1016 2058 3018 5016 2 SoftKey:Exit 3 Key:Info 4 Use Exit to move back to the previous screen. Tip: If you are already at the top level, pressing Exit brings you back to the main phone screen. 1102 2065 3020 5018 8086 2 SoftKey:Exit 3 Key:Info 4 Use More to display additional softkey options. Tip: Using More cycles you through all available options. 1046 9006 2 SoftKey:Exit 3 Key:Info 4 Use Save to record the settings you have chosen. 1047 2063 3016 2 SoftKey:Exit 3 Key:Info 4 Use Cancel if you do not want to save the changes you have made. 1067 2 SoftKey:Exit 3 Key:Info 4 Press Edit to make changes to the setting. Some settings might require administrator access. 1068 2 SoftKey:Exit 3 Key:Info 4 Press Yes to enable the feature. Tip: For information about the feature, press ? followed by the feature you want help on. 1069 2 SoftKey:Exit 3 Key:Info 4 Press No to disable the feature. Tip: For information about the feature, press ? followed by the feature you want help on. 1070 2061 6308 3034 2 SoftKey:Exit 3 Key:Info 4 Press << to backspace or delete over entered characters. 1071 2 SoftKey:Exit 3 Key:Info 4 Press . to enter a period or dot for an IP address or domain name. 1072 2 SoftKey:Exit 3 Key:Info 4 Press Validate to verify that the information entered conforms to the appropriate format. This includes IP addresses and domain names. 1073 2 SoftKey:Exit 3 Key:Info 4 Press Erase to restore the settings originally coded into the phone when it was assembled at the factory. When you press Erase, the following happens: 1. Resets configurable options on the User Preferences Menu, the Network Configuration menu, and the Device Configuration menu to their default settings. 2. Resets volume to its default setting. 3. Deletes call histories from the call logs. 4. Resets the phone. 301200 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Services to access the web-based services to which you have subscribed. These services are customized features provided to you by your company. They might include stock quotes, weather and traffic information, personal address books, and other useful features. You might be able to assign a service to which you are subscribed to one of your programmable buttons, using the User Options web pages. See your administrator for more information. 3017 2 SoftKey:Exit 3 Key:Info 4 Use Update to refresh the Service content and obtain the latest available information for frequently-changing services, such as stock quotes or weather reports. 3019 2 SoftKey:Exit 3 Key:Info 4 Use Next to move to the next available content screen within this service. For example, if you are viewing a photo album service, Next could display the next photo available. 3021 2 SoftKey:Exit 3 Key:Info 4 Use Submit to send any information (such as text or numbers) you entered back to the web server. 3012 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Configuring Services Web-Based User Options User Options Tips PC Client Software Plugins 301201 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you do not have any services available, your phone provides a link to the User Options web pages, which you use to subscribe to available services. To access the User Options web pages, use a web browser from a personal computer. Refer to your user guide or contact your phone help desk for additional assistance. 301202 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You must configure some of your phone's specialized features and services from your personalized User Options web pages. To access the User Options web pages, use a web browser from a personal computer. Refer to your user guide or contact your help desk for additional assistance. Your company determines which options you have available on the User Options web pages. Some of these options might include: * Subscribe to Services * Forward calls to a different number * Configure Speed Dial numbers * Configure Services on your programmable buttons * Modify message-waiting indicators 301203 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can quickly get to your User Options web pages by choosing it from right-click menu: 1. Right-click on the Cisco IP Communicator interface. 2. Choose Cisco User Options... from the menu. 301204 2 SoftKey:Exit 3 Key:Info 4 5 Some IP telephony features on your phone require you to download and install software plugins on your computer to use them. To access and download available plugins, enter this URL into the web browser on your computer: http://[SERVER_NAME]/ccmuser/downloads.asp 1022 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Set Default Ring Change Ring for a Line 9003 9004 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 While the phone does not have an active call: * Press the Volume Up button (+) to increase the ringer volume. * Press the Volume Down button (-) to decrease the ringer volume. The ringer volume is automatically saved. 9007 9008 9009 9010 9011 9012 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can adjust call volume for handset mode, speakerphone mode, and headset mode independently, without affecting the other modes. When you are in a call or hear a dial tone: *Press the Volume Up button (+) to increase the call volume. *Press the Volume Down button (-) to decrease the call volume. Tips: *The volume adjusts only for the active mode (handset, speakerphone, or headset). *Press Save to keep this setting for future calls. If you do not Save, the volume change affects only this call . *If you adjust the Volume buttons when none of these modes are in use, you are adjusting the ringer volume. 1024 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you do not assign a specific ring to a line, it uses the default ring instead. To change the ring used as the default: 1. Choose Settings > User Preferences > Rings > Default Ring. 2. Press Select to display available rings. 3. To listen to the rings, scroll through the list, highlight a ring, and press Play. 4. To choose a ring, highlight it and press Select. 5. Press Save to use this ring as the default or Cancel to revert to the previously saved ring. Tip: To quickly select and play a ring, press its corresponding number on the keypad. 1025 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can assign a different ring to each line on your phone, up to a maximum of six unique rings. To change the ring for a particular line: 1. Choose Settings > User Preferences > Rings > Line number. 2. Press Select to display available rings. 3. To listen to the rings, scroll through the list, highlight a ring, and press Play. 4. To choose a ring, highlight it and press Select. 5. Press Save to use this ring for this line or Cancel to revert to the previously saved ring. Tip: To quickly select and play a ring, press its corresponding number on the keypad. 1026 2 SoftKey:Exit 3 Key:Info 4 Use Play to hear the current ring selection. 1027 2 SoftKey:Exit 3 Key:Info 4 Use Select to choose a ring to assign a phone line. 1028 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1029 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1030 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1031 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1032 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1033 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1034 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1035 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1036 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1037 2 SoftKey:Exit 3 Key:Info 4 Press a number on the keypad to quickly scroll to, select, and play the ring assigned to that number. 1038 2 SoftKey:Exit 3 Key:Info 4 That option, #, is not available here. 1039 2 SoftKey:Exit 3 Key:Info 4 That option, *, is not available here. 1040 2 SoftKey:Exit 3 Key:Info 4 To hear the available rings: 1. Scroll through the list of available rings. 2. Press Play to hear its sound. 3. Press Select and Save to use that ring. Tip: To quickly select and play a ring, press its corresponding number on the keypad. 1041 2 SoftKey:Exit 3 Key:Info 4 Use Default to reset the ring tone to the default ring setting for the selected line. 112000 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To adjust the brightness for the phone display: 1. Choose Settings > User Preferences > Brightness. 2. To increase brightness, press the Volume Up button (+) or Up softkey. To decrease brightness, press the Volume Down button (-) or the Down softkey. 3. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. Tips: * Adjust both the Viewing Angle and Brightness settings for best results. * Depending on how your phone is powered, the Brightness setting might not adjust any higher, even though the slider is not set at maximum. 1012 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About User Preferences Network Configuration Device Configuration Model Information Status 101200 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Settings enables you to customize many of your phone's characteristics and your network administrator to configure and manage your phone. To customize your phone's characteristics, choose Settings > User Preferences. 1116 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Microphone Settings Speaker Settings Ringer Settings 1127 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Internal Microphone Internal & External Microphone Supported Microphone Types Microphone Performance Tips External Devices Guidelines 1126 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Internal Speaker External Speaker Supported Speaker Types Speaker Performance Tips External Devices Guidelines 1128 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Internal Speaker Internal & External Speakers 1129 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you have not added an external microphone to your Cisco IP Phone, be sure to choose this setting: Settings > User Preferences > Audio Preferences > Microphone > Internal Microphone 1130 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are using a supported external microphone with your Cisco IP Phone, be sure to choose this setting: Settings > User Preferences > Audio Preferences > Microphone > Internal and External Microphone Tip: Both the internal and external microphone remain active when you choose this option. 112701 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can connect a PC-compatible microphone to the 3.5 mm microphone jack on the left side of the phone. Be sure to use speakers that adhere to the "External Devices Guidelines" topic. 112702 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 For the best performance from an external microphone, follow these guidelines: * Use a noise-canceling or a unidirectional microphone. * If you are using external speakers, place the microphone at least 1 ft. (30 cm) away from the speakers and in front of the speakers so that the microphone is pointed away from the speakers. * For best voice quality, keep the microphone within 2 ft. (1/2 meter) of the person who is talking into it. * Place the microphone in a convenient location, such as the upper corner of a computer monitor or on a desk stand. 111600 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Your Cisco IP Phone has an internal microphone and speaker, and depending on your phone's configuration, you can enhance these features by adding an external microphone or speakers. Use the Audio Preferences menus to configure the sound settings for these devices. Tip: If your phone configuration does not support using external devices, the settings for them are unavailable. Contact your system administrator if you need additional assistance. 112700 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Depending on its configuration, your Cisco IP Phone might support the use of an external microphone. This might be useful if you are sharing your phone as a speakerphone with several other people in your office. Tip: If your phone configuration does not support using external devices, the audio settings for them are unavailable. Contact your system administrator if you need additional assistance. 112600 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Depending on its configuration, your Cisco IP Phone might support the use of external speakers. This might be useful if you are sharing your phone as a speakerphone with several other people in your office. Tip: If your phone configuration does not support using external devices, the audio settings for them are unavailable. Contact your system administrator if you need additional assistance. 1131 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are not using external speakers with your Cisco IP Phone, make sure you choose this setting: Settings > User Preferences > Audio Preferences > Speakers > Internal Speaker 1132 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are using external speakers with your Cisco IP Phone, make sure you choose this setting: Settings > User Preferences > Audio Preferences > Speakers > External Speakers Tip: When using external speakers, the internal speaker on the Cisco IP Phone is disabled. Be sure to choose this option only if you have external speakers connected. 112601 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can connect PC-compatible powered speakers to the 3.5 mm speaker jack on the left side of the phone. Be sure to use speakers that adhere to the "External Devices Guidelines" topic. 112602 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 For the best performance from external speakers when used with an external microphone, place the microphone at least 1 ft. (30 cm) away from the speakers and in front of the speakers so that the microphone is pointed away from the speakers. 112800 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Ringer settings allow you to identify the speakers through which the ringer sound plays when using external speakers. Tip: If your phone configuration does not support using external devices, the audio settings for them are unavailable. Contact your system administrator if you need additional assistance. 1133 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are not using external speakers with your Cisco IP Phone, choose this setting to enable the ring sound to play through the internal speakers only: Settings > User Preferences > Audio Preferences > Ringer > Internal Speaker 1134 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If you are using external speakers with your Cisco IP Phone, choose this setting to enable the ring sound to play through both the internal and external speakers: Settings > User Preferences > Audio Preferences > Ringer > Internal and External Speakers 1017 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About User Preferences Choose Ringer Sound Change Background Image Adjusting the Display Adjust Call Volume Adjust Ringer Volume 101700 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use User Preferences to change the ringer sounds, adjust the display, and change the background image your phone displays. To customize other phone features, such as the ringer and call volumes, you do not use the User Preferences menu. Refer to those Help topics for details, by pressing Links. 1103 2 SoftKey:Exit 3 Key:Info 4 Use Clear to remove the currently stored information. 101701 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Settings > User Preferences to change the ringer sounds on your phone and the background image your phone displays. To customize other phone features, such as the ringer and call volumes, you do not use the User Preferences menu. Refer to those Help topics for details, by pressing Links. 1023 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 You can adjust the phone display to account for the height at which you view your phone. Whether you look down at your phone from above, view the screen head-on, or look up from below, the phone can adjust to make the text easy to read. To adjust the phone display to account for your viewing angle: 1. Choose Settings > User Preferences > Viewing Angle. 2. To increase the viewing angle, press the Volume Up button (+) or Up softkey. To decrease the viewing angle, press the Volume Down button (-) or the Down softkey. 3. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. Tip: Adjust both the Viewing Angle and Brightness settings for best results. 1139 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To change the background image on the phone display: 1. Choose Settings > User Preferences > Background Image. 2. Scroll through the list of images, choose one and press Select. 3. To preview the background, press Preview. To save this setting, press Save. To revert to your previous background image and exit, press Cancel. Tip: If you use Preview while on a call, press the line button to minimize the call control screen so you can see the desktop image. 1140 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To view the available backgrounds: 1. Scroll through the list of available backgrounds, choose one and press Select. 2. To see what the background looks like on the phone, press Preview. 3. To use that background, press Save. Or, choose another background and press Preview to view it. To leave the backgrounds menu and keep your old background image, press Cancel. Tips: * To quickly select a background, press its corresponding number on the keypad. * If you use Preview while on a call, press the line button to minimize the call control screen so you can see the desktop image. 113900 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Change Background Image Available Backgrounds Preview Images 1042 1043 1044 1045 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To increase the value, press the Volume Up button (+) or Up softkey. To decrease the value, press the Volume Down button (-) or the Down softkey. Tip: Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 1141 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Use Preview to see what a background image will look like without changing your saved background image. To preview a Background: 1. Choose Settings > User Preferences > Background Images. 2. Scroll through the list of images, choose one and press Select. 3. Press Preview to see what the background will look like full size. 4. If you want to save this image as your background image, press Save. If not, select another image or press Cancel to exit. Tip: If you use Preview while on a call, press the line button to minimize the call control screen so you can see the desktop image. 113901 2 SoftKey:Exit 3 Key:Info 4 5 You can customize the way your phone looks by selecting your favorite background image for your phone. Your administrator controls what images are available, but you can choose images and preview how they will look on your screen. Tip: Choose Links for more information. 112603 2 SoftKey:Exit 3 Key:Info 4 The following information applies when you use external devices with the Cisco IP Phone: Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco IP Phones are deployed, there is not a single "best" solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. The primary reason that support of a headset would be inappropriate for an installation is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and the Cisco IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube (CP-PWR-CUBE-2). In these cases, Cisco recommends that you take one or more of the following actions: * Move the external device away from the source of the RF or AF signals. * Route the external device cables away from the source of the RF or AF signals. * Use shielded (screened) cables for the external device, or use cables with a better shield and connector. * Shorten the length of the external device cable. * Apply ferrites or other such devices on the cables for the external device. Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco IP Phones. Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://vxicorp.com/cisco http://plantronics.com Caution: In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. 1175 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To adjust the contrast for the display: 1. Choose Settings > User Preferences > Contrast. 2. If you have more than one device, select the device you would like to adjust from the Contrast Menu. 3. To increase contrast, press the Volume Up button (+) or Up softkey. To decrease contrast, press the Volume Down button (-) or the Down softkey. 4. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 1120 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 Brightness Contrast Viewing Angle Adjusting the Display Increase or Decrease Value 112001 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To adjust the brightness for the phone display: 1. Choose Settings > User Preferences > Brightness. 2. To increase brightness, press the Volume Up button (+) or Up softkey. To decrease brightness, press the Volume Down button (-) or the Down softkey. 3. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 118100 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Contrast Menu Adjust Expansion Module Contrast Adjust Contrast Adjusting the Display 1181 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Contrast Menu appears if you have more than one device to set the Contrast on. This only happens when you have an Expansion Module attached to your phone. To set the contrast for a device, select it from the list of devices, and 1182 1183 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Each Expansion Module you attach to your phone can have its contrast adjusted independently of other devices. To adjust the Expansion Module Contrast: 1. Choose Settings > User Preferences > Contrast. 2. If you have more than one device, select the device you would like to adjust from the Contrast Menu. 3. To increase contrast, press the Volume Up button (+) or Up softkey. To decrease contrast, press the Volume Down button (-) or the Down softkey. 4. Press Save to keep this setting, or press Cancel to ignore the changes and revert to the previously saved setting. 112002 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Different Cisco IP Phones have different keys available for adjusting the display, depending on the type of screen they have. To view the available features, choose Settings > User Preferences. 1048 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 DHCP Server shows the IP address of the Dynamic Host Configuration Protocol (DHCP) server from which the phone obtains its IP address. This option is for display only. Dynamic Host Configuration Protocol (DHCP) automatically assigns IP address to devices when you connect them to the network. Cisco IP Phones enable DHCP by default. 1049 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 BootP Server shows whether the phone obtains its configuration from a Bootstrap Protocol (BootP) server instead of from a DHCP server. This option is for display only. "Yes" indicates that the phone obtains its configuration from a BootP server. "No" indicates that the phone obtains its configuration from a DHCP server. 1050 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 MAC Address shows the unique Media Access Control (MAC) address of the phone. This option is for display only. 1051 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Host Name indicates the shows host name assigned to the phone. This option is for display only. 1052 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Domain Name indicates the name of the Domain Name System (DNS) in which the phone resides. To change the domain name: 1. Unlock the configuration settings by pressing **#. 2. Set the DHCP Enabled option to No. 3. Choose the Domain Name option and press Edit. 4. Use the keypad buttons to enter a new domain name. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. Press Save. 7. Lock the settings again, by pressing **#. 1053 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 IP Address indicates the Internet Protocol (IP) address of the phone. If you assign an IP address with this option, you must also assign a subnet mask and default router. To assign an IP address: 1. Make sure that network configuration settings are unlocked by pressing **#. 2. Set the DHCP Enabled option to No. 3. Choose the IP Address option and press Edit. 4. Use the keypad buttons to enter a new IP address. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. Press Save. 7. Lock the settings again by pressing **#. 1054 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Subnet Mask indicates the subnet mask used by the phone. To change the subnet mask: 1. Unlock the network configuration settings by pressing **#. 2. Set the DHCP Enabled option to No. 3. Choose the Subnet Mask option and press Edit. 4. Use the keypad buttons to enter a new subnet mask. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. Press Save. 7. Lock the settings again by pressing **#. 1055 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To assign a primary TFTP server: 1. Make sure that network configuration settings are unlocked by pressing **#. 2. If there is no TFTP Server in the CTL file, you must unlock the CTL file before you can change the TFTP Server. 3. Set the Alternate TFTP option to Yes if it is not already. 4. Choose the TFTP Server 1 option and press Edit. 5. Use the keypad buttons to enter a new TFTP server address. Use . to enter periods and use << to correct mistakes. 6. Press Validate. 7. Press Save. 1056 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The TFTP Server 1 option must contain a value before you assign an alternate TFTP server with the TFTP Server 2 option. To assign an alternate TFTP server: 1. Make sure that network configuration settings are unlocked by pressing **#. 2. If there is no TFTP Server in the CTL file, you must unlock the CTL file before you can change the TFTP Server. 3. Choose the TFTP Server 2 option and press Edit. 4. Use the keypad buttons to enter a new TFTP server address. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. Press Save. 105701 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Default Router 1 indicates the default gateway used by the phone. Default Router 2 - 5 indicate backup gateways, if applicable. The default router provides connectivity to the IP network beyond the subnet to which the phone belongs. If you manually specify an IP address using the IP Address option, you must indicate the default router that the phone will use. 1057 1058 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To assign a default router: 1. Make sure that network configuration settings are unlocked. 2. Set the DHCP Enabled option to No if it is not already. 3. Choose the Default Router 1 option and press Edit. 4. Use the keypad buttons to enter the new router IP address. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. (Optional) Use the Default Router 2 - 5 options to add backup gateways. 7. Press Save. 105900 1060 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Changing 105901 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 If your network uses domain names instead of IP addresses to identify IP devices, DNS Server 1 shows the IP address of the primary Domain Name System (DNS) server. DNS Server 2 - 5 show backup DNS servers, if applicable. 1059 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To assign a DNS server: 1. Make sure that network configuration settings are unlocked. 2. Set the DHCP Enabled option to No. 3. Choose the DNS Server 1 option and press Edit. 4. Use the keypad buttons to enter the new DNS server address. Use . to enter periods and use << to correct mistakes. 5. Press Validate. 6. (Optional) Use the DNS Server 2 - 5 options to add backup DNS servers. 7. Press Save. 1062 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To assign an auxiliary VLAN: 1. Make sure that network configuration settings are unlocked by pressing **#. 2. Choose the Admin. VLAN Id option and press Edit. 3. Use the keypad buttons to enter the new Admin VLAN setting. Use << to correct mistakes. 4. Press Validate. 5. Press Save. 106201 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Admin. VLAN Id indicates the auxiliary Virtual Local Area Network (VLAN) in which the phone is a member. This option is ignored if an auxiliary VLAN is obtained from the switch. 1061 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 Operational VLAN Id shows the auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. This information is obtained through Cisco Discovery Protocol (CDP) from the switch to which the phone is attached and is for display only. To assign a VLAN ID manually, use the Admin VLAN ID option. If neither the auxiliary VLAN nor the Administrative VLAN is configured, this option is blank. 106200 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About Admin. VLAN ID Changing Admin. VLAN ID About Operational VLAN ID 1063 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To enable or disable DHCP: 1. Make sure that network configuration settings are unlocked by pressing **#. 2. Choose the DHCP Enabled option. If DHCP is disabled, this option appears as "DHCP Enabled NO." If DHCP is enabled, this option appears as "DHCP Enabled YES." 3. Press Yes to enable DHCP, or press No to disable DHCP. 106301 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 DHCP Enabled indicates whether the phone is using Dynamic Host Configuration Protocol (DHCP). DHCP automatically assigns IP addresses to devices when you connect them to the network. If you do not use DHCP in your network, you must disable DHCP before manually assigning and IP address to the phone. 106300 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Changing DHCP Enabled 1064 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To release the IP address assigned by DHCP: 1. Make sure that network configuration settings are unlocked by pressing **#. 2. Choose the DHCP Address Released option. If the DHCP address is currently assigned, this option appears as "DHCP Address Released NO." 3. Press Yes to release the IP address assigned by DHCP. 4. Press Save. The phone remains in an idle state until you manually assign an IP address, set the DHCP Address Released back to No or power cycle the phone. 106401 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 DHCP Address Released allows the IP address assigned by DHCP to be released. If you move the phone to a new network segment, you should first release the DHCP address. 106400 Choose Links for more info. SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 5 About Changing DHCP Add. Rel. 1065 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 To enable an alternate TFTP server: 1. Make sure that network configuration settings are unlocked by pressing **#. 2. Choose the Alternate TFTP Server option. If the phone is not using an alternate TFTP server, this option appears as "Alternate TFTP NO." 3. Press Yes. 4. Choose the TFTP Server 1 option and press Edit. 5. Use the keypad buttons to enter the new DNS server address. Use . to enter periods and use << to correct mistakes. 6. Press Validate. 7. Press Save. 101801 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 The Network Configuration menu provides options for viewing and configuring a variety of network settings. To change settings: 1. Choose Settings > Network Configuration. 2. Press **# to unlock network configuration settings. 3. Choose the option that you want to change. One of these softkeys will be available for each option that you can change: Edit, Yes, or No. See the online help entry for a specific option for more information. 4. Press **# to lock the settings again. Tip: The padlock icon in the upper right corner of the Network Configuration menu indicates the current state. 1018 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About DHCP Server BootP Server MAC Address Host Name Domain Name IP Address 104801 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DHCP Address Released DHCP Enabled DHCP Server Network Config Menu 105203 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DHCP Enabled Topics IP Related Options Network Config Menu Changing Domain Name 105204 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DNS Server 1 - 5 Domain Name IP Address Subnet Mask Network Config Menu 105303 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 Assigning IP Address DHCP Enabled Topics IP Related Options Network Config Menu 105403 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 DHCP Enabled Topics IP Related Options About 105503 SoftKey:Select 1 2 SoftKey:Exit 3 Key:Info 4 About TFTP Servers Changing TFTP Server 1 Changing TFTP Server 2 Changing Alt. TFTP Server 1074 1075 Choose Links for more info. 2 SoftKey:Exit 3 Key:Info 4 5 CallManager 1 - 5 show a prioritized list of the Cisco CallManager servers that are available for processing calls from this phone. This menu also shows the IP address of an SRST router that is capable of providing limited Cisco CallManager functionality, if such a router is available. For an available Cisco CallManager, an option will show the IP address or name of the Cisco CallManager server and one of the following states: * (Blank) - No current connection to this Cisco CallManager server. * Active - The Cisco CallManager server from which the phone is currently receiving call-processing services. * Standby - The Cisco CallManager server to which the phone switches if the current server becomes unavailable. An option may also display one of more of the following designations or options: * SRST designation -- Indicates a Survivable Remote Site Telephony router capable of providing Cisco CallManager functionality with a limited feature set. This router assumes control of call processing if all other Cisco CallManager servers become unreachable. The SRST Cisco CallManager always appears last in the list of servers, even if it is active. * TFTP designation -- Indicates that the phone was unable to register with a Cisco CallManager listed in its configuration file and it registered with the TFTP server instead. * Authentication icon -- Appears as a shield and indicates that the connection to the Cisco CallManager is authenticated. * Encrypted icon -- Appears as a padlock and indicates that the connection to the Cisco CallManager is authenticated and encrypted. For more information about authentication and encryption, refer to the Cisco CallManager Security Guide. 1076 Choose Links for more info. 2 SoftKey:Exit 3