The digitalNRG service places the ability to launch
an entire telemarketing campaign in the hands of you
the subscriber. digitalNRG respects your privacy. We
will not monitor your audio messages, read or share
database upload information with any third party without
your expressed permission unless we believe in good
faith that such action is necessary to either comply
with the the law or properly enforce the digitalNRG terms
of service agreement. Since it is you the subscriber
who creates the audio announcement, provides the calling
list, and most importantly launches your own calling
campaign, we here at digitalNRG feel it necessary to
provide you the subscriber with the following information
in an effort to insure that all digitalNRG subscriber
calling campaigns are conducted responsibly.
Prior to using digitalNRG make sure you are familiar
with any Federal or State Laws that would be applicable
to your call campaign.
Be respectful of proper calling time restrictions that
would be applicable to your specific call campaign.
Maintain and use the digitalNRG "Do Not Call List"
management tools available to you at no charge as part
of your digitalNRG service. You may contact digitalNRG
if wish to upload an existing do not call list. In the
event a recipient makes a request to be taken off your
calling list, do so immediately and indefinitely. Allowing
those on your calling list to be removed and avoiding
calls to those who do not wish to be called plays a
very important role with regard to responsible calling
campaigns.
Follow Federal and State calling time rules and or
restrictions.
Clearly state the identity of the caller at the beginning
of your audio message and provide proper contact information
such as phone number and address during call.
Avoid strings of numbers as it is unlawful to engage
two or more lines of a multi-line business. digitalNRG
offers free of charge an "auto removal of strings
of phone numbers feature" free of charge as part
of your digitalNRG service.
It is unlawful to send audio messages to any emergency
phone lines. For example, 911 numbers, hospital medical
service lines, physicians, health care facilities, poison
control centers, fire or law enforcement agencies.
Avoid sending unsolicited audio messages to those who
will incur charges. For example: beepers, pagers or
cell phones unless proper prior permission has been
obtain by the recipient.
Avoid sending pre-recorded sales messages to those
with whom you do not have a business relationship and
to whom you haven't received permission to call.
The Telephone Consumer Protection Act (TCPA) http://www.fcc.gov,
the Federal Trade Commission http://www.ftc.gov
and the Federal Communications Commission http://www.fcc.gov
do not call list registry rules http://www.donotcall.gov
and various State laws place restrictions on certain
types of phone calls. Typically a call may be exempt
from the TCPA if the call:
- Is made on behalf of a non-profit organization.
- Is made to a consumer with whom the calling company
has an existing business relationship.
- Business to business contact.
- Does not include an unsolicited advertisement, even
if the call is made for commercial purpose.
- Is survey work.
- Recipient provides proper consent prior to playing
the "recorded solicitation". digitalNRG has
a "permission based introduction" feature
that can be used free of charge. This feature allows
only those consumers who have provided proper permission
to listen to the "recorded solicitation"
part of the call. If permission is not granted, then
the solicitation is not presented.
digitalNRG is in no way attempting to interpret the
TCPA of 1991 nor the laws of any State. This information
provided is not intended to replace the responsibility
of you the subscriber to check out the legal requirements
pertaining to your call campaign prior to using digitalNRG
services. You are ultimately responsible to make your
own informed decisions regarding your call campaign.
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