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Virtual Call Center
  CONTACT
 
  Virtual Call Center service allows anyone to rent a complete next-generation call center solution over the Internet, without any set-up headaches, and without expensive analog or T1 phone lines. All for one low monthly fee and with a service that slashes your traditional phone bill. Our service works with a host of SIP enabled telephony devices and phones.


Our solution is Plug-and-Play, even behind NAT enabled firewalls! Plug in the power cord, plug in your Internet connection, and insert regular analog headset phones into the box. You're done setting up your call center. There's no need for phone lines as calls are taken and made over the Internet - all with near toll quality voice.
  AGENT FEATURES

True predictive dialingCall details screen pop Comprehensive CRM Agent "tree" scripting
Transfer/warm transferCall conferencing Remote agentCall recording
Agent customizationLive chatCall back schedulingPlace call on hold
Wrap up callSession history archiveIndividual call queuesSummary screen
Multiple look and feel screensEmergency help requestMessage archivingVoice connectivity test

  SUPERVISOR FEATURES
  Agent monitoringReal-time remote agent voice monitoringAgent statisticsRaw data export
ReportingReal-time campaign statisticsOutbound campaign manager
Real-time chat monitorDisposition totals via pie chartSkill group statistics
  ADMINISTRATOR FEATURES
 

Windows™Explorer™layoutInbound ACDPredictive dialerInstant messaging
Real-time campaign manipulationTrue blended agentsCRM table configurationUnique call dispositions
Unlimited campaign creationConfirm on dispositionAdvanced campaign filtersEasy list management
Permission-based user creationWork sheet capabilityTraining mode creationBroadcast messaging
Real-time disposition creationAPIs and connectorsMultiple campaigns per agentNotification of dispositions
Multiple user rolesMove callbacksSkill groupsReporting
Instant chat

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